Legal
Privacy Policy
This Privacy Policy explains how Protocade ("we," "us," or "our") collects, uses, and shares information when you visit this website or submit our audit request form. By using this site, you agree to the practices described here.
Who we are
Protocade provides done-for-you customer support and email marketing services for peptide and research-use-only compound brands. This policy covers information collected through this website. It does not cover data we process on behalf of clients under a separate services agreement.
Information we collect
Information you provide. When you submit the audit request form, we collect the details you enter: your name, brand or company name, store URL, approximate monthly order volume, current email platform, email address, and the message describing your biggest pain point. If you email or call us, we keep the contents of that correspondence.
Information collected automatically. Our hosting provider records standard technical data when you visit — such as your IP address, browser type, device information, referring page, and pages viewed. This is used to keep the site secure and reliable.
We do not knowingly collect sensitive personal information, and the form should not be used to send it. Please do not include medical or health-related details in your submission.
How we use your information
We use the information we collect to:
- respond to your inquiry and prepare the free audit you requested;
- communicate with you about our services and schedule calls;
- operate, secure, maintain, and improve this website;
- comply with legal obligations and enforce our terms.
We do not sell your personal information, and we do not use it for third-party advertising.
How we share information
We share information only with the service providers that help us run the site and respond to you, and only as needed to provide the service you requested. These include:
- Cloudflare — website hosting and content delivery.
- Resend — the email service that delivers your form submission to our inbox.
- Calendly — call scheduling, if you book a call.
We may also disclose information where required by law, to protect our rights, or in connection with a business transfer such as a merger or acquisition. These providers process data under their own privacy practices and only on our behalf.
Data retention
We retain inquiry information for as long as needed to follow up, provide our services, and keep reasonable business records, after which we delete or anonymize it. You can request deletion at any time.
Your rights and choices
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of the personal information we hold about you, and to object to or restrict certain processing. To exercise any of these rights, email us at [email protected] and we will respond within a reasonable time. We will not discriminate against you for exercising these rights.
Cookies and analytics
This site uses only the cookies necessary to serve pages securely. We do not use third-party advertising or cross-site tracking cookies. Any analytics we collect are aggregated and used to understand general site usage.
Data security
We use reasonable technical and organizational measures to protect the information you submit. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Third-party links
This site may link to third-party websites and tools. We are not responsible for their content or privacy practices, and we encourage you to review their policies.
Children's privacy
This site is intended for business owners and is not directed to children under 16. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be reflected on this page.
Contact
Questions about this policy or your information? Email [email protected] or call 612-710-6522.